Owning an exterior home cleaning business isn’t a walk in the park, but Sheila Smeltzer of A+ Pro Services has been doing it with poise since the company was founded in 1999. After years of hard work, she became sole owner of A+ Pro Services in 2006.
And for good reason. When we say this business owner is a powerhouse, we’re not joking. She’s received accolades for her business ownership and dedication to her customers, including a Brunswick Chamber’s Women of Impact Award. She’s also been recognized by The American Window Cleaner Magazine as A Most Interesting Person.
We recently touched base with our favorite business owner to find out more about the woman behind A+ Pro Services.
Hi Sheila! Can you tell us what your position is at A+ Pro Services?
Sheila: President, A+ Pro Services, Inc.
How did you end up in the industry? Is this something you’ve always wanted to do?
Sheila: NO! I never dreamed I would own an exterior cleaning, home service company. However, my father always said, “If you’re going to do something, do it right!” So, when I acquired A+ Pro I decided to dive in and strive to change the level of professionalism in the window cleaning pressure washing industries. Now, I even think bigger! I am looking for any and all home services that our clients can trust us with and we can deliver with professionalism and quality.
What is your favorite part about owning A+ Pro Services?
Sheila: Serving our clients is #1, as well as learning and growing as a service provider and business owner. It’s all about the relationship.
What would you say is the most rewarding aspect of owning a business like A+ Pro Services?
Sheila: Definitely seeing the technician/ client relationship unfold, meaning our clients value the skills and personalities of our technicians and request them over and over again. Clients overflow with raving reviews which brings pride to our technicians.
What home cleaning services does A+ Pro Services offer? Did you always offer all of these services or did you start with one and branch out over the years?
Sheila: We have always offered exterior home cleaning services; gutter cleaning, algae removal, house washing, pressure washing, window cleaning, porch enclosure maintenance. We are looking to expand our services now after 20 years due to the fact that we have the structure, systems, and people to do so professionally. This will add increased value to our clients as well as create more local jobs.
Why do you think you’ve been so successful as a business owner?
Sheila: Easy – I am hungry to learn and I am willing to do the hard work. Also, I allow our clients to mold our service based on their wants and needs. It is their feedback that has shaped the way we do business over the years.
What do you look for in an employee?
Sheila: I look for GOOD PEOPLE, we can train them to perform our service. We have developed a hiring process that ensures we find good people. It is simply not true that there is no good help out there. We have recently employed some of the brightest and dependable to date at A+ Pro. I like to think of employees as internal customers, they need to be served just as the client.
Why should a customer choose A+ Pro Services over a competitor?
Sheila: A+ Pro is all about the details, and I mean in everything we do! From the way we answer your call, provide your estimate, explain the process, schedule your services, provide confirmations, arrive on time, do OUR THING, follow up after service and guarantee satisfaction- we want to be very detailed through the entire customer experience.
When you’re not busy being an awesome business owner, what do you like to do in your free time?
Sheila: I love being outdoors with my Vizsla, Piper. We run the beach everyday and hunt nature trails. I also play softball and – sometimes volleyball – competitively. When I just want to relax I enjoy caring for my own home. A client taught me several years ago- “For every dollar you spend in maintaining your home you will save $10 in repairs”. I practice that principal with my own home and enjoy working with clients who value the same for theirs.
Learn more about Sheila and the other folks at A+ Pro Services by visiting the Our People page!